A black keyboard with an orange key that says: "password". The orange password key is where the enter key would have been placed. There is a lock symbol on the orange key.

Desktop Password Reset Assistant allows users who forget their passwords and cannot log in to their Windows accounts to reset their password. It provides the user the ability to perform self-service password reset of all accounts by using the secure challenge and response feature of IBM Security Identity Governance and Intelligence or IBM Security Identity Manager.

The Benefits of Having Self-Service Password Reset

Reduce Helpdesk Ticket Cost

It is known that a large portion of helpdesk calls are related to password reset. Taking this workload off the helpdesk staff translates to savings in helpdesk cost.

Improve Productivity

When a user forgets his password, a call to the helpdesk or administrator is necessary to fix the issue. This process takes time and resources before a user can login again to his windows account. A self-service password reset allows the user to reset his password and get back to work right away. At the same time, freeing the support staff to do more technical tasks.

Reduce Dispelled Sensitive Information

In the common process of helpdesk / support staff resetting a user's password, sensitive information is shared by the employee to verify his identity. With a self-service password reset, this is eliminated. In its place the use of the challenge-response question verifies the authenticity of the user. This protects the user from possible misuse of his account by helpdesk which can compromise the security of the whole system.

Check out this video showing how Desktop Password Reset Assistant works with IBM Security Identity Governance and Intelligence.

Why Self-Service Password Reset is a Game Changer

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