Customer IAM (CIAM) | Pricing

Customer IAM Pricing

We recognize that understanding and managing customer identities is essential for delivering personalized experiences while maintaining security and compliance. Our Customer Identity and Access Management (CIAM) solutions provide businesses with the tools they need to effectively manage user access, streamline registration processes, and enhance security measures. With a transparent and flexible pricing model, we cater to organizations of all sizes, ensuring that you receive the right features and capabilities to meet your unique customer engagement goals. Discover our CIAM pricing options and empower your business to build trust, improve customer satisfaction, and drive growth today!

Features	USD(per 500 Monthly Active Users)
Custom Branding Social Login/Registration Passwordless (Email/SMS) Unlimited OIDC and SAML Authentication Cloud Directory Single Directory Integration Password Reset APIs Prebuilt integrations with OneLogin App Catalog
All of CIAM Core Multi-Factor Authentication (MFA) Passwordless (All Authentication Factors) Custom Domain Advanced Directory Delegated Administration Multiple Brands Development Tenant
Multi-MFA Configuration Multiple Device Support Multiple authentication factors per policy TOTP & Hardware Tokens OneLogin Protect MFA Registration API Authorization APIs Third Party Integrations (Google, Duo, Symantec, Yubikey, etc.) Password Deny List Email MFA Security Questions OneLogin SMS OneLogin Voice WebAuthn Biometric Factors (Windows Hello on PCs, TouchID on Macs) 3rd Party Passkeys (Device-bound, Synced & Cross-Device Authentication flows)
Directory and Identity Synchronization Unlimited Directory Integrations Custom Fields Custom Mappings Directory Provisioning Security Policies Custom Connectors Trusted IdP
Privileges Enforcement for Apps, Users, and Roles Programmatic Assignment of Privileges through Roles Custom Granular Privileges API for Privileges CRUD Operations
Multiple Application-Level Brands Custom Login Pages Custom Email and SMS Authentication Messages Custom SMTP Server Settings
Requires purchase of CIAM Plus All MFA features Vigilance AI Threat Engine Policy-Driven Access Denial Smart Flows Smart MFA Smart Access Compromised Credential Check Dynamic Password Deny List
Requires purchase of CIAM Plus Automated User Provisioning Automated User Deprovisioning Custom Attributes Flexible Entitlement Mappings Admin Approval Workflows Application-Specific Rules

Includes:

24 x 7 technical support
Dedicated Service Delivery Manager
Initial Setup and Configuration
Up to 20 hours of Consulting and Integration Services at 8 x 5 support

FAQ

Monthly Active Users (MAU) measure the number of Active Users for a calendar month. An Active User is an identity in OneLogin’s directory that performs an action in OneLogin or performs an action on a third party service which triggers an activity in OneLogin. A unique Active User is counted only once during a calendar month. For example, a user logging in to OneLogin is counted as one (1) Active User. The same user can login as many times in a month and will only be counted as one (1) Active User for the given month.

For CIAM, we bill in terms of Monthly Active Users (MAU). Since CIAM is based on “Active Users”, it is expected that the number will fluctuate every month. We therefore bill based on the average MAU for the subscription year. You will be billed with the same amount regardless of the actual Active Users per month. You can go beyond the quoted active users in a given month -- there will be no disruption to your service and it will continue to operate. In this regard, you don’t have to worry about monitoring your actual active users every month and will be paying for a fixed amount every month.

At the end of your subscription year, we will evaluate the total Active Users for the year which in your case is 600 Active Users (50 MAU x 12 months). If there are any overages, we will bill accordingly at the quoted rate. There is no refund if the actual Active Users for the subscription year is less than 600.

We bill in advance at the start of the month or start of the subscription year.

With monthly billing, you pay for your account one month at a time. With our annual prepay plan, you get a 10% discount on your account by paying for 12 months upfront.

If you are paying month-to-month, you can cancel your account anytime.

If you sign up for an annual prepay plan, there is a 30-day grace period during which you may switch to a monthly plan without penalty. After 30 days, if you wish to cancel your account before the end of your prepay period, you will not be eligible for a refund.

You can upgrade your plan per user at any time. You can downgrade your plan per user at the end of your current billing cycle.

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